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Support

Your primary support is provided by your IT team or service provider.

4Remote is designed to operate as part of a wider IT and security stack. In most organisations, day-to-day questions, access requests and operational support are handled by your internal IT team or managed service provider, who already understand your environment and policies.

This ensures faster resolution, better context, and consistent security controls across your organisation.

Self-Service Documentation

Most questions can be answered quickly using the documentation below. These guides cover setup, configuration, platform behaviour and technical detail across all 4Remote products.

Whether you are deploying scanners, integrating APIs, managing users, or exploring advanced technical capabilities, the documentation is the fastest place to start.

Onboarding

Setup Your Credentials

Guidance on configuring credentials required for secure and accurate 4Remote scanner operation.

Windows Scanner Setup

Step-by-step guidance for installing, configuring and troubleshooting the 4Remote Windows software scanner.

MacOs Scanner Setup

Guidance for installing, configuring and troubleshooting the 4Remote software scanner on macOS.

Linux Scanner Setup

Installation, configuration and troubleshooting guidance for deploying the 4Remote software scanner on Linux systems.

Hardwear Setup

Installation, configuration and troubleshooting guidance for deploying the 4Remote hardwear box.

Password Reset

Information on how to reset your password.

Documentation

FAQ’s

Quick answers to common questions about setup, scanning, and platform behaviour.

Scanners

Guides for scanner setup, configuration, and common troubleshooting, including installation steps, connectivity issues, and expected scanner behaviour.

Admin Documentation

Administrative guides for distributors and partners to manage tenants, partners, users, and customer environments.

Pro App Documentation

Guides for using the Pro App, including dashboards, insights, alerts, and day-to-day operations.

Home App Documentation

Administrative guides for distributors and partners to manage tenants, partners, users, and customer environments.

API Documentation

Technical documentation for integrating with the 4Remote API, including authentication, endpoints, and examples.

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